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Job Title Senior Technical Engineer

Position Overview

We are seeking a highly skilled and experienced Senior Technical Engineer to join our team and support hardware sales, installation, and maintenance contracts for Datacard/Entrust financial payment cards, IDs, and passport equipment. This hybrid role will involve a combination of technical expertise, sales support, and customer service, focusing on both private and government projects across the EMEA region. The successful candidate will report directly to the CEO and the Head of Technical Support Services.

Key Responsibilities:

Technical Support:

Provide expert technical support for Datacard/Entrust hardware, including printers and envelope machines, ensuring smooth operation and troubleshooting any issues that arise.

⁠Sales Support:

Collaborate with the sales team to provide technical expertise during the pre-sales process, including product demonstrations, technical consultations, and solution architecture.

⁠Installation:

Oversee the installation and configuration of Datacard/Entrust hardware at customer sites, ensuring proper setup and integration with existing systems.

⁠Maintenance Contracts:

Manage maintenance contracts for hardware installations, ensuring timely servicing, upgrades, and replacements as necessary to maintain optimal performance.

Customer Training:

Conduct training sessions for customers on the operation and maintenance of Datacard/Entrust hardware, empowering them to utilise the equipment effectively.

Documentation:

Maintain accurate records of installations, maintenance activities, and customer interactions, ensuring comprehensive documentation for reference and reporting.

⁠Travel:

Willingness to travel extensively within the EMEA region to customer sites for sales meetings, installations, and maintenance visits.

⁠Continuous Improvement:

Stay updated on industry trends, technological advancements, and product developments related to Datacard/Entrust hardware, continually enhancing knowledge and skills.

Your Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Science, or related field.
⁠Proven experience in a similar technical role, preferably in the financial services or government sector.
⁠Expertise in Datacard/Entrust hardware, including printers and envelope machines, with hands-on experience in installation, maintenance, and troubleshooting.
⁠ ⁠Strong understanding of hardware sales processes and ability to provide technical support during sales engagements.
⁠ ⁠Excellent communication skills with the ability to effectively interact with customers, sales teams, and internal stakeholders.
⁠Ability to work independently and prioritize tasks in a fast-paced environment, with a strong focus on customer satisfaction.
⁠ ⁠Willingness to travel extensively within the EMEA region as required.

Your Qualifications:

⁠Competitive salary package with performance bonuses.
Health insurance and retirement benefits.
⁠Opportunities for professional development and training.
⁠Dynamic and collaborative work environment with opportunities for growth and advancement.

Join Our Team

Join our team and play a pivotal role in supporting the sales, installation, and maintenance of Datacard/Entrust hardware, driving success in both private and government projects across the EMEA region. Please apply now to be part of our innovative and forward-thinking organization.